1. Privacy and Policy
LetterLeaf (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services — including our website, AI-driven email assistant tools, and any related features or communications.
By using LetterLeaf, you agree to the practices described in this policy. If you do not agree, please do not use our services.
2. What We Collect
Personal Information
We may collect:
- Your name, email address, and login credentials
- Billing details (if applicable)
Usage Data
We collect data on how you use our services, including:
- Email interactions and system activity
- Metadata such as response time and sentiment
- Device, browser, and analytics data
Customer Content
To enable AI features, we process:
- Emails you send or receive through LetterLeaf
- Documents you upload (such as internal FAQs, policies, or support material)
3. How We Use Your Data
We use your information to:
- Deliver AI features like email sorting, reply suggestions, and summaries
- Personalize your experience and improve our platform
- Analyze performance, resolve technical issues, and enhance reliability
- Provide customer support and service updates
4. Data Sharing & Third Parties
We only share data with trusted third-party processors for essential services, such as:
- Large Language Model tasks (e.g. OpenAI)
- Analytics tools (e.g. Mixpanel, Segment)
All third parties are under strict confidentiality and data protection agreements.
We do not sell or share your personal data with advertisers or external marketing services.
5. Data Storage & Security
Your data is stored securely using cloud infrastructure providers such as [Azure & GCP]. We apply:
- Encryption in transit and at rest
- Access controls (role-based and logged access)
- Regular security audits and safeguards
Important: AI models do not train on your private data.
6. Data Retention
We retain data only for as long as necessary to provide our services or comply with legal obligations. When data is no longer needed, it is securely deleted.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Improve website performance and usability
- Understand user behavior via analytics
- (If applicable) Support login sessions or preferences
You can adjust cookie preferences in your browser settings.
8. Your Rights
You may at any time:
- Request access to your personal data
- Ask for corrections or deletion
- Opt out of non-essential communications
To make a request, contact us using the details below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via our website or email. Continued use of our services after changes means you accept the updated policy.
10. Contact Us
For questions about this policy, contact us at: